HouseMan
Facility Management CRM
A centralized platform for efficient building maintenance and tenant communication.
Team
6Duration
12 MonthsCountry
SrbijaIndustry
Facility Management
Simplifying Building Maintenance Management
Houseman is a company focused on professional building maintenance, offering services such as building repairs, restorations, tenant council management, documentation handling, 24/7 support, and regular reporting.
We delivered a complete digital system consisting of a Backoffice Administration platform and a Public Tenant Portal. Backoffice is used by employees to process tenant tickets, manage requests, track building updates, and coordinate maintenance work.
The Tenant Portal allows residents to easily report problems, follow updates, access documentation, and communicate with the maintenance team.
The goal was to create a structured and efficient workflow for both tenants and Houseman staff, with increased transparency and faster response times.
Tech Stack
C# (ASP.NET Core)
HTML5
.NET ASP.NET Core (Web API), Entity Framework Core
SQL Server
JavaScript / TypeScript (Node.js, React Native)
Challenges
The client handled communication and ticket management manually, which caused delays and inconsistent processes.
Tenants had no centralized place to report issues or follow updates.
Reports and documentation were scattered across different formats.
Creating two separate systems (Backoffice + Portal) that work seamlessly together.
Designing a ticket flow that supports prioritization, status tracking, and escalation.
Implementing a user-friendly portal for non-technical end users (tenants).
Ensuring secure handling of tenant data, documents, and building information.
Solution
We digitized and standardized the entire maintenance process, replacing manual workflows with automated ones.
Introduced a structured communication flow between employees and tenants.
Established clear roles in the system to improve accountability and reduce errors.
Developed a unified system with two modules: Backoffice Administration + Tenant Portal.
Implemented a full ticket lifecycle: creation, assignment, prioritization, tracking, and resolution.
Built notification and alert features for faster communication.
Added a document and reporting module so tenants and staff can always access updated information.
Designed an intuitive interface for tenants, reducing support requests and making the system accessible to all.
Benefits
Benefits of the solution and partnership with IT Engine
Easy reporting of issues through a simple online portal.
Real-time visibility of ticket status and building updates.
Faster response times and more transparent communication.
Significantly increased efficiency in handling maintenance requests.
Ability to manage more tickets with the same number of employees.
Better coordination between field teams and administrators.
Centralized documentation improves compliance and record-keeping.
Modular system ready for new service categories or additional buildings.
Can easily integrate with mobile apps or IoT maintenance sensors in the future.
Stable architecture that supports expansion without disrupting current workflows.
What our client said
Houseman Doo
Great cooperation from start till the end. IT Engine helped with some great ideas and solutions to our problems. Our work is much more efficient now and we can handle more tickets than before.
